Calm is key in retail disputes

Jen Grigg
Jen Grigg

DEALING with difficult customers is an art that can be learnt.

This is the message corporate communication experts Peter and Violet Dhu will share with local businesses during one of four workshops on effective communication to be held in Mildura next month.

Facilitated by Northern Mallee Leaders (NML), the workshop will help business owners and customer-service staff to develop skills and tools to deal with difficult situations, including difficult customers.

For more of this story, purchase your copy of Wednesday's Sunraysia Daily 17/04/2019. To subscribe to our Digital Edition Click here