MILDURA Base Hospital (MBH) says it apologised “unreservedly” to a grieving Sunraysia woman and her family who say the care their elderly dying mother received in her final hours left them “traumatised”.
The woman, who asked to remain anonymous, made a formal complaint about her distress to MBH, Victorian Health Minister Jill Hennessy and the Health Complaints Commissioner on May 29.
In an emailed statement to Sunraysia Daily, Mildura Base Hospital chief executive Julia Morgan said an MBH staff member did not follow communication protocol regarding Carbapenemase-producing enterobacteriaceae (CPE) known as a “superbug”, which caused the family “unnecessary stress and anxiety”.
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