Satisfaction slips a little: Ratepayers give their verdict on Mildura Council

RESIDENTS are less satisfied with Mildura Council’s performance in a majority of key indicators than they were a year ago, with those aged between 50 and 64 the least content. 

However, results from the latest State Government survey of community satisfaction with the council showed Mildura scored higher in most measures compared to the regional and state-wide council average. 

The results were collected from 400 telephone interviews conducted with a random selection of residents in February and March. 

The council’s performance declined on four key measures, increased on two and remained stable on one.

Despite a drop in some indicators, the report noted these were not significant, with most largely retained and the council’s overall direction had significantly outperformed the statewide council average.

Residents’ perception of the council’s overall performance has improved over the past six years from an index score of 48 to 56.

Since 2012, perceived performance on lobbying efforts has dropped by two points to a score of 53 and perception of the council’s community consultation efforts over the past six years declined from 57 to 56.

The report’s recommended priority areas for the council were advocacy (score dropped one point to 53 since 2017), community consultation (score dropped two points to 56 since 2017) and making community decisions (score dropped two points to 54 since 2017).

It was also recommended the council should give more consideration to the 50 to 64 years age bracket, the cohort which, from the results, “appear to be most driving negative opinion in 2018”.

Almost three in five (56 per cent) Mildura residents reported they had recently contacted the council.

Residents aged 18 to 34 years reported the most contact (62 per cent) in 2018, while residents aged 65-plus had least contact (51 per cent).

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